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Strategic Role of HR as an ESG Partner
Shibu, Shibu Abraham, Director – Human Resources & Administration - Kreston Menon and Chair of the Leadership Team, HR & People Network - Kreston Global
The term “ESG” refers to a broad category of corporate responsibility initiatives that focus on governance, social, and environmental issues. In the previous editions of Kreston Menon News, ESG experts talked about how the emergence of ESG requirements persuades businesses to think beyond profit generation and about the long-term impact of their activities on the environment and society.

In this edition we will be focusing on the ‘S’ of ESG and how those social initiatives can be put into play in your businesses. Companies with a vision for tomorrow have identified that supporting ESG initiatives can have a meaningful impact on employee engagement and well- being which in turn will contribute to enhanced productivity and profitability.

Infusing ESG Strategy to the EVP
I recently visited a real estate company where the salesperson was focusing more on the positive impact the sustainability measures incorporated into the building will have on the day to day lives of the tenants and residents. When probed more on his approach of centering his conversation on the green initiatives than the infrastructural details and layout of the units, he disclosed that these ESG factors are the deal breakers when it comes to the purchase decision of young potential buyers.

Similarly, in today’s war for talent, many organizations are positioning ESG as the focal point of their EVP (Employee Value Proposition) and using it to market themselves to the younger generation. They do not opt to work with organizations unless they are certain that those businesses have a futuristic vision and have the sustainability of the planet at the core of what they do.

In a recent study among recruiters, it was found that most discussions of Gen Z jobseekers rotate around the environmental and social aspects of the employer. They are drawn towards purpose-driven organizations, who

promote wellbeing as well as Diversity and Equity within the workplace, follow high ethical and quality standards, and reach out to the society. For them, these attributes have become non-negotiable.

The Pivotal Role of HR in ESG
Talent Acquisition and Retention
ESG conscious organizations understand how critical it is to attract and retain talent who is committed to sustainability. HR departments are instrumental in incorporating ESG values into the organization’s culture, ensuring that current and prospective employees align with the defined ESG goals. According to the recent Gen Z and Millennial Survey of Deloitte, majority of the respondents prefer an employer who offers proper work/life balance and has made steady progress in Diversity, Equity & Inclusion (DEI), societal impact, and environmental sustainability.

SHRM says, 86% of employees who work at organizations that have ESG related initiatives stated that the ESG goals make them feel proud to work for their employers, bring in a meaningful dimension to their jobs and encourage them to stay with their organization.

Employee Engagement and Societal Impact
The Human Resources department plays a vital role in fostering an ESG oriented mindset among employees. Through training programs and communication strategies, HR ensures that employees understand the significance of ESG initiatives and how they can contribute to the company’s sustainability goals. Beyond mere announcements, HR should initiate the ‘walk the talk’, by formulating employee engagement activities like wellness programs, volunteering opportunities and participation in social causes.

At Kreston Menon we encourage our people to support societies and communities in a socially responsible, sustainable manner. We have forged partnerships with Dubai Cares, Al Jalila Foundation, Al Noor Training Centre

for Persons with Disabilities, Rashid Pediatric Therapy Center, Dubai Autism Center, Dubai Center for Special Needs, Dubai Foundation for Women and Children, Make a Wish Foundation and Red Crescent UAE where our people are offered opportunities to interact and contribute.

Diversity, Equity and Inclusion
HR is responsible for positioning the organization as an equal opportunity employer, by providing employment opportunities to the most competent and suitable candidate. This conscious effort should not stop with recruitments, where the organization should strive to provide every person with an equitable opportunity for growth beyond the differences of nationality, colour, religion, gender or abilities.

Green Initiatives
Progressive organizations are taking measures to reduce their carbon footprint by creating environmentally conscious workplaces. HR team will be the change agents by introducing sustainable practices at the workplaces through policies and programs that encourage “green” behaviours.

It is a fact that ESG friendly workplaces improve employee engagement and productivity. Employees who are proud of their company’s ethical and social responsibility are likely to be more engaged and productive, thus contributing to overall business success.

ESG Initiatives at workplace
1. ESG Awareness Programs: Conduct ESG awareness program for employees.
2. Sustainable office practices: Implement recycling, and eco-friendly supplies and sustainable meetings.

3. Energy-Efficient Office: Implement measures to reduce energy consumption in the workplace by reducing the use of electric lights during day time and opting for sustainable products.

4. Reduce Paper Usage: By going digital, reduce the usage of paper.
5. Plastic-Free Challenge: Discourage single-use plastics at work. Introduce reusable mugs and stainless-steel water bottles.

6. Physical and Mental Wellness: Promote employee well- being by organizing sports activities and encouraging an active lifestyle. Ensure a healthy work environment and provide the needed support.

7. Eco-Friendly Transportation: Encourage carpooling and public transport.
8. Education Partnerships: Collaboration with schools and universities for internships and student training.

9. Employment Opportunities for people of determination: Bring people with disabilities to the mainstream by providing them employment opportunities and avenues to contribute and grow.

10. Ethical Supply Chain: Ensure suppliers follow ethical and sustainable practices.
11. Education and Skill Development: Enhance employee knowledge and expertise through training and development programs.

12. Involve Employees in CSR: Encourage employee participation in social causes like philanthropy, volunteering, blood donation and environmental initiatives.

United Nations Sustainable Development Goals (SDGs) adapted by Kreston Global

Let the World Know
Communicate
The study by Marsh McLennan has found that by 2029, the Millennial and Gen Z generations will make up 72 percent of the world’s workforce, compared to 52 percent in 2019. The younger generation place greater importance on ESG than their predecessors do – and will expect more from employers on environmental and social concerns.

This brings in the need for businesses to have effective communication of their sustainability achievements through mailers, social media and career pages to their internal and external audience.

At Kreston Menon, we have opened an interface on our career page where we talk about ‘Life at Kreston Menon’ highlighting how we have created a workplace that is diverse, equitable and inclusive and how we are doing our bit to make this earth a better place for the generations to come.

Involve
Employees are your best brand ambassadors. The success of your ESG strategy depends on their involvement in your green initiatives. Stories shared voluntarily by the employees will have more credibility and impact than the well curated social media posts of the organization.

As people would love to work for organizations that are taking measures to make this planet a better place, integrating your EVP with your ESG strategy can bolster your efforts to attract and retain talent.
Next Generation Leader: Ready to Step up, or Step out…?
Shibu, Shibu Abraham, Director – Human Resources & Administration - Kreston Menon and Chair of the Leadership Team, HR & People Network - Kreston Global
It is said that on the inside of every leader lies a sleeping “superhero-like” quality to lead the Millennials.

In this social media era where one won’t wait 3 seconds for a webpage to load before moving on to something else, it’s no wonder Millennials born in the 80s and 90s constantly seek instantaneous gratification. They were born into this digital environment. They’ll post a video on YouTube and anxiously await the viewing numbers to start climbing. They expect photos on Facebook to receive likes immediately, and their tweets to be viewed and re-tweeted most. Well, in their world, things move fast.

It is a challenge for a person in the leadership role, who is from the baby boomer generation to meet up the aspirations of the younger team he leads. He needs to be a superhero to live up to the expectations of his followers.

Also Read: Employee Engagement as Vital Customer Centric Innovation
So, what is this out-of-the-world quality we are talking about? It’s the ability to save time while continuing to exceed productivity across an entire team. Now, this quality; the dynamic super power, is within your reach. It’s available to the bold leaders who are brave enough to go after it.

Social media has created a pseudo-realistic world; one in which Millennials are able to receive feedback as soon as they post something! This state of instant acknowledgement creates unrealistic expectations when they get to work. There’s no way the real world would be able to keep interactions at the same speed as the social media universe. Or, is there?

Those from the older generation will agree with me, when I say they were happy when leaders were not engaging with them. They know the lack of conversation means everything is going well. But the present generation however, would fall apart if they were not receiving constant feedback from those in leadership positions. They would assume they’re not making the cut. I should say – neither view is right or wrong. They’re just different.

When I talk about instant, consistent feedback many of you might say, “I don’t have time to pat every young chap on the back and say “good job” every day.” That is true to a great extent, though, I don’t believe leaders are limited by time, I think they’re limited by their traditional approach.

Traditional minds would tell us that feedback is only needed for annual or quarterly reviews. Let me warn you! If you continue to give in to this traditional way of thinking the turnover rate of Millennials will make you wish you had chosen otherwise. Nothing will get your new generation employees hustling harder than quick direction and immediate correction. Your feedback doesn’t have to be lengthy or formal but it just has to be on time. Picture it this way: your feedback can happen as quickly as it takes to press the “like” thumbs up on a Facebook post. They will love it!

Instant feedback doesn’t require complex thinking. It can be as simple as: “Hey Ahmed, you did a great job on this assignment. Your attention to detail adds value and our client is happy with you. Keep it up!” You’ve just stroked his ego at the right time. It took mere seconds and those words will motivate him to focus and work even harder. To say those few sentences, you don’t even have to stop walking. You can say it as you’re passing by his desk. Trust me – a little appreciation goes a long way!
Apart from these instant recognition steps, you have to have solid long term plans to retain them. To develop the Gen Y resources, organizations need to understand their deep desire for personal and professional development. In The Hartford’s 2014 Millennial Leadership Survey, Millennials said employers can most demonstrate their investment in them as a future leader by offering training and development (50%), a clear career path (35%), and ongoing coaching and feedback (34%). If you give importance to the above said factors, you can be assured of a robust high-performing young team.

Have you ever thought what your young employees expect of you? Millennials have a very different perspective and expectation of the role and behavior of managers, seeing them more in an encouraging, coaching, and peer capacity, something that is currently at odds with the current generation of managers who see their role as one associated more with power and position. They want a leader who is very supportive, on their side, and has their best interests at heart.

A word of warning to all managers out there! Millennials are ambitious to move up in their careers. More than 45 percent of this generation is expected to be in a management position within two years. It’s high time that you make a small but effective change and adapt to the changes brought into the work atmosphere by the new generation!

As a leader today, you do have a choice. You can throw a tantrum about the young generation’s need for instant, consistent feedback, or you can meet their desire and can be seen as a leader who cares. By adjusting, you’ll be creating a more productive team and you’ll be viewed as their Superhero leader.

The pat on the back matters!
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